Some of Don’s recent AMR clients include San Diego Water Department, Chicago Water Management Division, Boston Water and Sewer Commission, Greater Cincinnati Water Works, City of Atlanta Dept of Watershed Mgt, Portland (ME) Water District, Kansas City (MO) Water Services Department, Roseville (CA) Municipal Utilities, and Xcel Energy/Northern States Power.

For the AWWA Research Foundation (AWWARF), Dr. Schlenger is principal investigator of the current study on “Automatic Meter Reading - Best Practices for Selection, Acquisition and Implementation.” He served as principal investigator and project manager of its first (1992) AMR study, as well as the project on “Joint Utility Meter Reading and Customer Service” co-funded with the Electric Power Research Institute. He was also the project manager and principal investigator for AWWARF project on “Automation Management Strategies for Water Treatment Facilities” and one of the authors of the book Instrumentation and Computer Integration of Water Utility Operations, a collaboration of AWWARF and the Japanese Water Works Association. Don has managed customer service process redesign projects, and worked on CIS acquisitions. He has prepared information technology master plans and competitiveness assessments for several utilities, and developed the specifications for New York City Bureau of Wastewater Pollution Control’s computerized maintenance management system.

Paula developed some of the most successful turnkey AMR fixed networks and deployment service agreements in North America, resulting in record-setting standards for efficient and cost-effective deployments. She has been involved in providing water utilities with solutions to meet their metering needs, from 5,000 meter points in Woonsocket, RI, to projects such as Detroit Water & Sewer Department with over 270,000 meter points. Deployments at Boston Water & Sewer Commission and District of Columbia Water and Sewer Authority projects, administered by Paula in the role of general contractor, are now models from which all AMR turn-key projects are benchmarked. Paula was also the project leader for AMCO for the first AMR fixed network project in the water market in Canton, Ohio. Some of the other AMR projects Paula has managed and lead on behalf of AMCO are Ann Arbor (MI), Charlottesville (VA), Merrimack (NH), Saugus (MA), Brookline (MA), Garland (TX), Wilmington (DE), and Portland (ME) Water District.

Larry has in-depth knowledge of all aspects of managing AMR and water meter installation contracts, including customer communications, data management, human resources management, quality control, and the specific operational requirements of meter cut-ins. He managed 29 contracts with the New York City Department of Environmental Protection, under which over 216,000 water meters were cut in or replaced. Larry also was responsible for the implementation of a 130,000 unit fixed network AMR project for the District of Columbia Water and Sewer Authority. Some of Larry’s other major installation projects were done for the City of Houston, City of Fort Wayne (IN), City of Wilmington (DE), Montgomery (AL) Water Works and Sanitary Sewer Board, Suffolk County Water Authority, and Philadelphia Suburban Water Company.

Peter’s work as president of The Quintessence Corporation, a process improvement and professional training and development company, benefits from the many years of technically-based consulting he performed in the water industry. From 1994 to 1999, Peter was president of WRc Inc., the US arm of the UK-based water/wastewater engineering firm, Water Research Centre. Peter was the project director for the landmark benchmarking study AWWARF study entitled Performance Benchmarking for Water Utilities. For the Water Environment Research Foundation (WERF), Peter co-authored Benchmarking Wastewater Operations Collection, Treatment, and Biosolids Management. Under Peter’s direction, WRc produced the first interactive CD-ROM training software for wastewater treatment operations.