(Please contact us at staff@cognyst.com for usernames and passwords, if needed.) Schlenger, D. and Billingham, P. Water Utility AMR/AMI--Finding and Implementing the Right Solution.  Presented at 2007 Autovation (AMRA International Symposium), October 2007 (slides). Schlenger, D. Course: Practical Guide to AMR/AMI Project Management--From Feasibility Through Installation. Presented at Autovation (AMRA International Symposium), October, 2007.(SLIDES) Schlenger, Donald L. “Future Shock in Customer Service.” Journal American Water Works Association, August, 2007. Schlenger, D. Course: Practical Guide to AMR Project Management - From Feasibility Study Through Installation. Presented at 2006 Autovation, AMRA International Symposium, October 2006. (SLIDES) Schlenger, D. Advanced Metering Systems for Water Utilities (Slides, PDF). Web Seminar, April 6, 2006. Automatic Meter Reading Association. Scott, H. Automatic Metering is About to Undergo Explosive Growth. EnergyBiz Magazine, September/October 2005. Roesch, C., D. Schlenger and A. Posinski. How to Do AMR Right! A Utility Manager's Guide to a Successful Advanced Metering Project (SLIDES, pdf). Sunday Seminar, American Water Works Association Annual Conference and Exposition, San Francisco, June 11, 2005. Schlenger, D. Automatic Meter Reading: Technologies, Strategies, Justification and Implementation (SLIDES, pdf). Presented at Metering, Billing & CRM/CIS Asia-Pacific 2005, January 14, 2005. Schlenger, D. "How to Negotiate a Winning AMR Contract." Presented at 2003 AMRA International Symposium, September 2003. (SLIDES) Bennett, D. and D. Schlenger. "Implementation Planning for a Large Water AMR Project - the Cincinatti Experience." Presented at 2003 AMRA International Symposium, September 2003. (SLIDES) Scott, H. AMR Growth Continued in 2002, But 2003 is Not So Clear. . Utility Automation, July/August 2003. Schlenger, D. The AMR Business Case - Waging the Successful Campaign. .  Electric Energy T&D Magazine, May/JUne, 2003 Scott, H A. and Schlenger, D. L. "AMR Today: Sorting Fact from Fiction", Public Utilities Fortnightly, May 2000 Scott, Howard A. and Donald L. Schlenger. AMR Facilitates Transition to Competitive Energy Electric Light and Power. March, 2000 Schlenger, Donald L., Donna Kiyosaki and Leigh Miyashiro. Hawaiian Water Utility Quantifies Process Improvements to Justify AMR. Automatic Meter Reading Association News. March, 2000. Vol. 13, No.3 Schlenger, Donald L., et al. Joint Utility Meter Reading-A Collaborative Approach. Electric Power Research Institute, Palo Alto, CA., and American Water Works Association Research Foundation, Denver, CO. 1999. Scott, Howard A. "Deregulation Spurs AMR Product Development Electric Light and Power, January 1999 Scott, Howard A. "Automated meter reading: Thriving or striving?" Utilities/IT, January/February 1999 Schlenger, D. L. "Modeling Technology-Enabled Improvements in Customer Service." Presented at 1998 AWWA IMTech Conference, Reno, NV. Scott, Howard A. "AMR Deployments in North America" Power Value Magazine, November/December 1998